Sustaining Manager - Maxonic (Sunnyvale, CA)
Posted: Sunday, March 17, 2013 2:43 AM
We currently have an immediate requirement for Sustaining Manager in Sunnyvale, CA. This is a Fulltime Permanent position We are looking for an engineer to manage a small team of software developers responsible for maintaining our PacketShaper product. The candidate will triage customer reported issues and be able to investigate and also resolve issues. He/she will be responsible for delivering timely patches and maintenance releases across our supported versions. The manager of the PacketShaper sustaining team will represent the team in all aspects of the maintenance release process. This includes: -working closely with the Support group on prioritization of issues, -managing and monitoring the work of the team -working with functional/system test managers to schedule the validation of fixes Specific position responsibilities: - Triage the new customer issues escalated to engineering, propose configuration change or workaround when possible, work with Support to reproduce the issues, assign the issues to expert developers for resolution. - Become an expert in some areas of the product to be able to investigate and fix the code for these areas - Plan maintenance release content, coordinate with QA and communicate the schedule to Support - Occasionally represent engineering in high profile customer accounts through email, conference calls, and onsite visits as required. - Help specify and develop debug/diagnostic tools to improve the customer experience Â by reducing the time to analyze, workaround, and fix customer issues. Required skills: - Ability Â to motivate and drive effective teams - Solid Â understanding of TCP/IP networking. - Solid Â understanding of at least one Layer 7 Protocol like HTTP, HTTPS/SSL, RTSP. - Sound Â understanding of the principles underlying MP-safe software development - Familiarity Â with BSD socket programming. - Strong Â C and C++ programming skills. - Familiarity Â with common packet analysis tools like Wireshark, Ethereal or tcp dump. - Self Â starter with strong initiative and perseverance - Ability Â to drive multiple, concurrent projects to completion - Excellent Â verbal and written communication skills. Desired skills: - 2-4 Â years of managing development/sustaining teams - Experience Â with embedded software development. - Experience Â developing highly scalable (multi-gigabit) network applications. - Familiarity Â with Deep Packet Inspection. Required Experience: BS or MS in Computer Science, Electrical Engineering, or Â equivalent, with a minimum of 7-10 years professional experience. Â Additional information: [W2 only] [Local Only] Interview requirements: [In-person required, Phone screen, etc.] Third party firms must provide proof of consultant employment at time of submission. Â Please email your resume to firstname.lastname@example.org code [MAXONIC JO#8993] in the subject of the email, call 408-739-4900 [EXT #123] or click âApply Nowâ below. Since 2002, Maxonic has provided IT staffing services to clients throughout the US and Canada. We have a reputation of being both highly professional and ethical. All of our requirements are from direct clients.
• Location: San Jose / South Bay
• Post ID: 12468027 sanjose